A Framework for Relationships in Outsourcing: Contract Management Archetypes
نویسندگان
چکیده
Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
منابع مشابه
Outsourcing Contract Success: A Quality Management Perspective
Despite the phenomenal growth in outsourcing of various business functions like Enterprise Systems outsourcing, IT outsourcing, and Business Process outsourcing, there has been relatively less attention given to the high-risk area of outsourcing contracts. In this regard, contract has been the conventional medium for governing outsourcing relationships. This study aims to bring forward the impo...
متن کاملRelationship Archetypes in Information Systems Outsourcing Arrangements: An Exploratory Analysis
An ongoing discussion in IS research and practice emphasizes that divergent expectations of clients and vendors seem to contribute to outsourcing failures. Research in IS outsourcing has thus increasingly turned its attention to the role of relationship management between client and vendor. So far, studies have focused on addressing relationship factors in general, not taking different outsourc...
متن کاملWeb Service Support for Dynamic Business Process Outsourcing
Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relati...
متن کاملRelationship and Contract Issues of IT Outsourcing - Descriptive Case Studies in China Regions
In spite of the continuous increase in IT outsourcing activities globally, a major percentage of outsourcing deals failed or suffered from serious problems. In China regions where IT outsourcing practice is still at its initial stage, the situation is even serious: there lacks systematic guidance in terms of how to negotiate decent contracts and how to develop sound relationships. In view of th...
متن کاملInformation Technology Outsourcing Contracts: An Empirical Analysis on Contract Structure and Performance Implications
The study examines two dimensions of IT outsourcing contract structure: contract specificity and flexibility. We posit that the contract structures are influenced by (a) relational elements such as prior interactions, current nature of relationship between the contracting parties, and future interactions; and by (b) the attributes of transactions such as investment specificity and task and tech...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2017